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GeneaDesk 4
Help, diagnostics and project support
A simple guide to GeneaDesk, troubleshooting tips and an optional way to support further development.
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Optional support
Support GeneaDesk development
GeneaDesk is developed for free. If it saves you time or helps with FamilySearch materials, you can support further development.
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Support via BuyCoffeeSupport is optional and does not change account limits or features.
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How to use GeneaDesk
Open material
Paste a FamilySearch link or open the locally saved last scan.
Open the scan you want
If you see thumbnails, open the scan where you want to begin. GeneaDesk will detect the viewer automatically.
Set the range and START
Choose the image range. GeneaDesk checks access and limits before starting.
What the messages mean
START is disabled
You usually need to open a single scan or reduce the range to the currently available quota.
Access unavailable / device revoked
The GeneaDesk account or device state changed. A revoked device must be restored by the administrator.
Offline
GeneaDesk can show Offline when the API is temporarily unreachable. This is not the same as an account block.
Prepare a useful report in 30 seconds
Include your GeneaDesk version, Chrome version, short reproduction steps and a screenshot. In GeneaDesk open Details → Diagnostic data and use Copy report.
Never send: passwords, OTP/TOTP codes, cookies, JWTs, API keys or private information from genealogy records.
Do not include passwords, login codes or personal data from genealogy records.
Simple by design
This page contains no forms, ads or analytics. The support button opens the external BuyCoffee platform.